Privacy Policy

Welcome to Sapesoo.com, your trusted car rental service provider. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, process, and safeguard your data when you visit our website or use our car rental services.

1. Information We Collect

Personal Information

When you use our car rental services, we may collect the following personal information:

• Full name, date of birth, and contact details (email address, phone number, postal address)
• Driver's license information and identification documents
• Payment information including credit card details and billing addresses
• Rental history, preferences, and feedback
• Emergency contact information
• Vehicle usage data and GPS location information during rental periods

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address, browser type, and operating system
• Website usage patterns, page views, and navigation paths
• Device information and screen resolution
• Cookies and similar tracking technologies data
• Referral sources and search terms used to find our website

2. How We Use Your Information

We use your personal information for the following legitimate business purposes:

• Processing and managing your car rental reservations and bookings
• Verifying your identity and eligibility to rent vehicles
• Processing payments and managing billing inquiries
• Providing customer support and responding to your inquiries
• Improving our services, website functionality, and user experience
• Sending promotional offers, newsletters, and service updates (with your consent)
• Complying with legal obligations and preventing fraudulent activities
• Conducting market research and analyzing customer preferences

3. Data Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

• With trusted service providers who assist us in operating our business (payment processors, insurance companies, maintenance services)
• When required by law, court orders, or government regulations
• To protect our rights, property, or safety, or that of our customers
• In connection with business transfers, mergers, or acquisitions
• With your explicit consent for specific purposes

4. Data Security and Protection

Our data protection measures include:

• SSL encryption for all data transmissions
• Secure payment processing systems compliant with PCI DSS standards
• Regular security assessments and vulnerability testing
• Employee training on data protection and privacy practices
• Limited access to personal information on a need-to-know basis
• Secure data storage with backup and recovery procedures

5. Your Rights Under GDPR

If you are a resident of the European Union, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data under certain circumstances
• Right to Restrict Processing: Request limitation of how we use your data
• Right to Data Portability: Request transfer of your data to another service provider
• Right to Object: Object to processing of your data for direct marketing purposes
• Right to Withdraw Consent: Withdraw consent for data processing at any time

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality and your user experience.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Rental records are typically maintained for seven years for legal and tax purposes.

8. International Data Transfers

Your personal information may be transferred to and processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your data during international transfers, including adequacy decisions and standard contractual clauses.

9. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take immediate steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through our website or direct communication. Your continued use of our services constitutes acceptance of the updated Privacy Policy.